PlayGuard Safety Surfacing is guaranteed by Ecore to be free of manufacturing defects in both material and workmanship. If such a defect is discovered, the customer must notify Ecore directly or through the contracting installer or distributor. If found to be defective within 15 years (Carnival Ultra) or 10 year (Softpave - Non-Pigmented and Pigmented), the sole remedy against the seller will be either replacement or repair of the defective goods, as outlined in the warranty coverage schedule; or, at the seller’s option, credit may be issued not exceeding the selling price of the defective goods. If product type or color purchased is no longer available at time of warranty claim, Ecore, at its discretion, may substitute a product determined by Ecore to be of comparable quality and price.
The PlayGuard warranty shall not cover dissatisfaction due to improper maintenance, installation, usage, or general misuse, including and without limitation: burns, cuts, tears, scratches, scuffs, normal abrasion from pedestrian traffic, damage, or discoloration from cleaning products not recommended by Ecore, slight shade variations or color change due to initial or extended exposure to direct sunlight, or differences in color between samples or photographs and actual flooring.